Notes Not Generating

If your note isn't appearing after stopping a recording, there are a few things to check.

Check Your Internet Connection

Note generation requires an internet connection. Try:

• Opening another website to verify your connection is working
• Switching from Wi-Fi to mobile data (or vice versa)
• Moving closer to your router if on Wi-Fi

Wait a Moment

For longer recordings, note generation may take a bit more time. You should see a progress indicator while the note is being created. Give it up to a minute for longer visits.

Check the Transcript

Click on the Transcript tab to see if audio was captured:

• If the transcript is empty: The microphone may not have captured audio. Check your microphone settings.

Try Signing Out and Back In

1. Click your profile icon in the sidebar
2. Select Sign out
3. Sign back in with your credentials
4. Check if your visit appears in the sidebar

Try Refreshing the Page

Sometimes a simple page refresh can resolve display issues. Your recording data is saved, so you won't lose anything by refreshing.

Check for Service Issues

In rare cases, there may be temporary service issues. If you continue to experience problems, check your email for any service announcements or contact support.

Contact Support

If none of the above steps help, contact support@scopehealth.com with:

• The approximate time of your recording
• Whether you see a transcript
• Any error messages you see
• Your browser and device information